Franchise Leadership

As an Image360 owner, you’re never alone. Your success is supported by a team of franchise industry veterans. Meet the franchise leadership team below:

Image360 Franchise Mike-Marcantonio

Michael Marcantonio

Chief Executive Officer

Mike Marcantonio brings an entrepreneurial spirit and success-driven attitude to Image360. As CEO, he works closely with the entire staff to ensure Image360 is the premier provider of professional grade graphics solutions to businesses and organizations. Marcantonio is also the principal investor in Alliance Franchise Brands. Alliance Franchise Brands serves over 600 franchise members in the U.S., Canada and England. Previously, Marcantonio was vice president of tax at Domino’s Pizza, Inc. in Ann Arbor, Mich., from 1995 to 2000. Marcantonio invested in Allegra Network in 2000 and in July 2006, he expanded his role at Allegra Network by becoming chief strategy officer. In 2011, he transitioned to CEO.

Image360 Ray Palmer Photograph

Ramon Palmer, Jr.

President -Franchise Operations

Ramon “Ray” Palmer was named President of Franchise Operations in 2020 to provide executive oversight for all Marketing & Print and Sign & Graphics brands. As president, CEO and co-founder of Palmer Vohrer Enterprises, Palmer had been a multi-unit Signs By Tomorrow franchise owner for more than 10 years. He served as a member and chairperson of Signs By Tomorrow’s Franchise Advisory Council, for which he played a key role in developing a national website for the firm and establishing an advertising fund for Franchise Members. Palmer holds both an undergraduate degree in electrical engineering and a master’s degree in business from Johns Hopkins University.

Photo of Mike Cline

Mike Cline

Chief Development Officer

With over 17 years of franchise experience in the print and sign industry, Mike Cline has a wealth of knowledge with unmatched dedication and passion. As Alliance Franchise Brands Chief Development Officer, Cline is an active participant in directing strategic decisions toward the company’s overall vision and growth. He oversees the Franchise Development Team, promoting system growth via new Center placement and acquisition, maintaining third-party broker relationships and assisting Franchise Members with exit strategy. Cline has a deep understanding of all facets of the industry and truly understands the joy of creating profitable and fruitful businesses.

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Burke Cueny

Vice President Marketing

Burke Cueny joined Alliance Franchise Brands in 2015 and oversees Marketing, focusing on lead generation for our Franchise Members and brand development. Prior to joining the company, Cueny founded and ran a marketing firm for over a decade that concentrated on building brands and growing sales for franchise companies and other multi-location businesses. His background also includes marketing leadership roles with Domino’s Pizza, Rite Aid and The Stroh Brewery Company. Cueny has an Advertising undergraduate degree from Michigan State University and an MBA from Central Michigan University.

Jessica Eng

Jessica Eng

Vice President Business Development

Jessica Eng is a passionate marketing, communications and business professional who loves helping small businesses drive results – and leading and mentoring others. She has almost 20 years of franchise marketing and sales experience and helps develop the company’s strategic vision and direction. She leads the business development and sales support team, as well as Franchise Member communications. Eng has her MBA in Marketing Management and loves sharing her enthusiasm for franchising, marketing and solutions-based sales through educational speaking engagements at events across the U.S. 

Mike Dye

Mike Dye

Vice President Member Resources & Supplier Relations

Mike Dye manages a team that promotes the growth and profitability of Franchise Members within the Marketing & Print Division. He joined the company in 1985 and has attained positions in business education, financial management, coaching and consultation, and workflow and project management during his tenure. Dye began his AFB career as a printing instructor, later becoming Director of Training before transitioning to Regional Operations Manager. In 2016, he became Senior Regional Operations Director, assuming leadership of the Regional Support Team, finally becoming VP of Franchise Member Support and taking on supplier relations.

Hoyle-Steve - Image360

Stephen Hoyle

Vice President Training & Right Start

Steve Hoyle was named the Vice President of Training and RightStart in 2020 to oversee these important programs for all the Sign & Graphics and Marketing & Print brands. The RightStart Program covers the onboarding of new Franchise Members through Opening Training and Center opening and then continues for three years. Formerly, in the Sign & Graphics Division, Hoyle was the VP of Franchise Operations, Senior Director of Franchise Services and the Director of Training since 1995. Prior to that, Hoyle ran three separate company Centers beginning in 1989 when he graduated with a degree in Advertising & Design from the University of Maryland.

Castillo-John  Image360

John Castillo

Vice President Franchise Business Consulting

John Castillo began his career in the sign industry in 1994 with a sign franchise company as a corporate trainer, business consultant and owner of two centers in Florida. He joined Signs Now in 2000 as the Regional Director for the Southwest Region. In 2014, Castillo was named Senior Regional Director overseeing the field support for the company’s Sign & Graphics Division. He was promoted to vice president in 2019. With the merging of Alliance Franchise Brands’ two divisions in 2020, his responsibilities now span the entire network to include support of Marketing & Print Franchise Members.

Miller-Mike Image360 franchise

Mike Miller

Franchise Development Director

Mike Miller came to AFB in 2017 as Franchise Development Manager and became Director of Franchise Development in 2020. A consummate advocate for the prospective Franchise Member, Miller is responsible for introducing candidates to the AFB family of brands. He helps Franchise Members with everything from acquisition-related growth and resales to exit strategy planning and everything in between. Miller has been working in the SMB space with prospective or active SMB owners throughout his career. Previously, Miller worked as a Sales Manager for Inside Out Solutions as well as a Professional Employer Consultant and Emerging Markets Consultant for TriNet.

Hoehn-Donna Image360

Donna Hoehn

Office Manager

Donna Hoehn began her career in the print and sign industry in 2002 as the Assistant to the Vice President of Legal and Finance at Signs By Tomorrow. After 13 years of preparing franchise agreements and all related documents, maintaining reports and acquiring extensive knowledge in all facets of system support, Hoehn moved to the Alliance Brands Franchise Development team, where she is responsible for maintaining all of the office needs, assisting acquisition team efforts, maintaining records and reports, and supporting independent center interactions. Hoehn holds a Fine/Studio Arts Degree from the University of Maryland College Park.